February 5th, 2019.
To whom it may concern
I have submitted one protein since February 3rd (Sun Feb 3 13:41:43 EST 2019, according with confirmation email). The system marked 15 hours at most to complete the prediction, however have passed more than 36 hours and I have not received the result.
Browsing on queue I have noticed other works sent earlier, with similar amino acids (aa) length, that have not been retrieved as mine. I have seen also jobs sent yesterday, with less than 50 aa, marked as "2 hours to complete", whose processing evidently have not finished.
Last year, and the previous, I used several programs of your suite and when a bug occurred I wrote you and the problem was immediately solved. This is the first time that I notice so terrible delay and I am surprised also that no other researcher have concerned about this.
It is possible that this situation be normal and I apologise for unnecessary pressure, but I would appreciate clarification. Is there some problem in your servers? Perhaps an overload? Submitted jobs will be completed? Submitted jobs will be sent? Can I help somehow? Thank you very much for your agile responses.