Delay in processing the results

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ebrahimigh
Posts: 1
Joined: Sat May 01, 2021 11:24 am

Delay in processing the results

Post by ebrahimigh »

I have submitted a job on 4/27/2021 with ID: S612696. The protein sequence is 988 aa. When I check the job status, it indicates: Expected time for the result is approximately 48hrs. I would like to know if something went wrong or it is normal to take that much time.
robpearc
Posts: 21
Joined: Sun May 02, 2021 5:49 pm

Re: Delay in processing the results

Post by robpearc »

Thank you for the post, we are currently experiencing delays due to maintenance on the backend server, which should be completed by Monday. We apologize for the inconvenience, and will process your job as soon as everything is running again.
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